Pricing

We take care to price our services fairly, making sure that everything we do adds value and efficiency. Not just line-items.

Have questions? We’d love to hear from you!

Contact us

Billing

We bill bi-weekly. Each Invoice includes one or more workorders, and a detailed list of the service events. If parts were purchased on your behalf, they are listed as individual line-items.

How to Pay

We accept payment by Check, and Credit Card payment for invoices under $380. We require payment at the time of the first service call from all new clients.

BASE RATE
$138* / hour
  • Remote Support or Onsite Support
  • Desktop and Mobile
  • During Business Hours 8 x 5
  • Thorough Documentation
  • Itemized Billing
  • Applies to most services
PRIORITY SUPPORT
add 30% to BASE
  • Remote Support or Onsite Support Anytime
  • Desktop and Mobile
  • Thorough Documentation
  • Itemized Billing
  • Prioritization of urgent requests
  • After hours and Weekend Support
ADVANCED ENGINEERING
$207 / hour
  • Tier 2 Support
  • Servers & multi-user systems
  • Network Appliances & Applications
  • Small Group Tutoring
  • Custom Development Work
  • Itemized Billing
  • Business Hours 8 x 5
BASE RATE
138* / hour
  • Remote Support or Onsite Support
  • Desktop and Mobile
  • During Business Hours 8 x 5
  • Thorough Documentation
  • Itemized Billing
  • Applies to most services
PRIORITY SUPPORT
x 1.3
  • Remote Support or Onsite Support Anytime
  • Desktop and Mobile
  • Thorough Documentation
  • Itemized Billing
  • Prioritization of urgent requests
  • After hours and Weekend Support
ADVANCED ENGINEERING
x 1.5
  • Tier 2 Support
  • Servers & multi-user systems
  • Network Appliances & Applications
  • Small Group Tutoring
  • Custom Development Work
  • Itemized Billing
  • Business Hours 8 x 5
EXPRESS SERVER SUPPORT
x 1.95
  • Tier 2 Express Support
  • Servers & multi-user systems
  • Network Appliances & Applications
  • 24 x 7 Turnaround
  • Itemized Billing
  • Immediate Escalation
  • Nights and Weekends Tier 2 Support

*Discounted rate for check or equivalent payment. Credit card hourly rate: 143. We cannot accept cash payment.

BASE RATE
138* / hour
  • Remote Support or Onsite Support
  • Desktop and Mobile
  • During Business Hours 8 x 5
  • Thorough Documentation
  • Itemized Billing
  • Applies to most services
PRIORITY SUPPORT
x 1.3
  • Remote Support or Onsite Support Anytime
  • Desktop and Mobile
  • Thorough Documentation
  • Itemized Billing
  • Prioritization of urgent requests
  • After hours and Weekend Support
ADVANCED ENGINEERING
x 1.5
  • Tier 2 Support
  • Servers & multi-user systems
  • Network Appliances & Applications
  • Small Group Tutoring
  • Custom Development Work
  • Itemized Billing
  • Business Hours 8 x 5
EXPRESS SERVER SUPPORT
x 1.95
  • Tier 2 Express Support
  • Servers & multi-user systems
  • Network Appliances & Applications
  • 24 x 7 Turnaround
  • Itemized Billing
  • Immediate Escalation
  • Nights and Weekends Tier 2 Support

*Discounted rate for check or equivalent payment. Credit card hourly rate: 143. We cannot accept cash payment.

BASE RATE
$138* hour
  • Remote Support or Onsite Support
  • Desktop and Mobile
  • During Business Hours 8 x 5
  • Thorough Documentation
  • Itemized Billing
  • Applies to most services
ADVANCED ENGINEERING x 1.5
$207 hour
  • Tier 2 Support
  • Servers & multi-user systems
  • Network Appliances & Applications
  • Small Group Tutoring
  • Custom Development Work
  • Itemized Billing
  • Business Hours 8 x 5
EXPRESS SERVER SUPPORT x 1.95
$269 hour
  • Tier 2 Express Support
  • Servers & multi-user systems
  • Network Appliances & Applications
  • 24 x 7 Turnaround
  • Itemized Billing
  • Immediate Escalation
  • Nights and Weekends Tier 2 Support